How We Can Help
Please contact us about:
- Using the site: Search, browse, favorites, and related features
- Your account: Sign-up, login, password reset, profile changes
- Content corrections: Obvious product errors, broken links, mismatched images
- Partnerships: Business or content collaboration (briefly describe your request in your email)
What We Cannot Handle
We are a product discovery and guide site and do not take part in transactions. For the following, contact the relevant third party directly:
| Issue | Contact |
|---|---|
| Order status, payment, cancellation | The purchasing agent where you placed the order |
| Tracking, lost packages | The purchasing agent where you placed the order |
| Refunds, returns, quality disputes | Your purchasing agent and/or the source seller |
| Disputes on 1688/Taobao/Weidian | The relevant marketplace |
We cannot view, change, or cancel agent orders and cannot mediate transaction disputes.
Contact Details
Email: support@putiancatalog.com
Please include when possible:
- A description of the issue and links to relevant pages
- Your account email (for account-related matters)
- Screenshots or error messages (if applicable)
Website: https://app.putiancatalog.com
Response Time
We aim to reply within 1–3 business days (excluding holidays). For urgent order-related issues, contact your purchasing agent first — they can usually respond faster.
More Resources
- Help Center — self-service FAQ
- How It Works — full shopping flow
- Returns — who handles after-sales support