Important: We do not sell products and do not process returns, refunds, or after-sales requests. The information below describes common industry practice only. It is not a promise or guarantee from us. Actual policies depend on your purchasing agent and the source seller.
Who Handles After-Sales
After you buy through a purchasing agent:
- Purchasing agent: Order management, QC, international shipping, and platform-level refund/exchange policies
- Source seller (1688, Taobao, Weidian, etc.): Product quality, listing accuracy, and domestic return rules
We only display product information and outbound links. We are not the seller, agent, or a party to your contract, and cannot request refunds or arrange returns on your behalf.
Typical Return Flow
Details vary by platform; always follow the terms that apply to your order.
Before international shipping (recommended window)
Agents usually take QC photos when goods arrive at their warehouse. If you are not satisfied:
- Contact the agent within their stated deadline
- Request a refund or exchange
- Costs are often limited to domestic return shipping at this stage
- Many agents offer free or low-cost domestic returns
After international shipping
Once a parcel has shipped, returns become harder and more expensive:
- Items may need to be sent back to China; international return shipping is usually paid by the buyer
- Some agents do not accept returns after shipping, or only allow exchanges
- Read the agent's after-sales terms before ordering
How to Start a Return
- Log in to the purchasing agent account you used to order
- Open the order and use its refund/after-sales entry
- Submit a request with QC photos or a description of the issue
- Coordination with the source seller is handled within the agent's process
Do not email us to request order refunds — we cannot access or operate agent order systems.
What We Can Help With
We can only assist with:
- Content corrections: Obvious listing errors (e.g. specs, dead links) — email support@putiancatalog.com
- Guidance: Explaining the flow and pointing you to the right after-sales channel
We will not:
- Mediate disputes between you and an agent or seller
- Contact sellers on your behalf or pressure them for refunds
- Guarantee product quality, delivery times, or refund outcomes
More Help
- Choosing an agent and buying: How It Works
- FAQ: Help Center
- Site-related questions: Contact Us